Shipping policy

Return Policy

Your satisfaction is very important to us. We take great care in providing quality products. If, within 30 days, you are not completely happy with your purchase for any reason, we will gladly exchange or refund your order (minus return shipping costs). The Valley Hive is not responsible for damage that occurs during return shipping. Package your items carefully. A refund will be issued upon receipt of your item(s).

Damaged & Missing Items

Please open and inspect your order as soon as it arrives. If there is a problem with your order, please contact us within 7 days. We will need photos of the packaging, shipping label, and damaged products, in order to submit your claim to our shipper. After you provide the images, we can process the exchange and a new product will be sent to you at no cost. After 7 days, shipping charges will be assessed. If an item is missing from your order, please call Customer Service right away. We will send your missing item promptly at no extra charge.

Bees

At this time, we do not ship bees. We hope that you understand, bees are provided “as is” without any warranties. We cannot refund bee orders once they have left our property.  See our refund policy for more information.

Local Pick Up

If you would like to place an order for Pick-Up, you can order on our website or call us at (818)280-6500. We will contact you when your order is complete.

Shipping

Orders are shipped via FedEx, UPS, or USPS Monday thru Friday. We do our best to ship your order out within 24-48 hours. Expedited services are also available.